Every customer gets the message when they are listening
The optimiser learns when each person opens, clicks and buys, and on which channel. It schedules every message for that person's best window, always inside the quiet hours you set.
Each contact gets a predicted best hour for each day of the week, refreshed as new opens and clicks arrive.
When a step allows more than one channel, the optimiser picks the one this person engages with most, among channels they opted in to.
You set quiet hours per brand and channel. The optimiser never schedules outside them, whatever the model predicts.
Times are calculated in each customer's local time zone, useful for brands selling across regions.
New contacts with little history get your brand's best-performing hour until their own pattern appears.
A holdout group gets your default time, so you can see the real difference the optimiser makes.
Enable it on a campaign or any journey step.
Choose quiet hours and how long a send can wait.
Each person is queued for their own best moment.
See results against the holdout group in reports.
The model looks at when each person opened, clicked and ordered from your brand on each channel. It does not use bought data, data from other brands or device tracking.
For a campaign, sends spread across a window you choose, such as within 24 hours. For a journey step, the wait ends at the customer's next best moment.
It starts personalising after a handful of opens or clicks. Until then, it uses your brand's best hour.
Yes. Timing is a per-campaign and per-step setting. Turn it off for time-critical messages.
No. Each brand's model uses only that brand's customer engagement.
Up to 2,000 contacts on One Bar, with Email Studio and Audience Lists. No card needed. Upgrade only when your list grows.