Refund Policy
This policy explains how refunds and cancellations work for paid plans. One Bar is free and has no charges to refund.
01 Monthly plans
Monthly Three Bars subscriptions can be cancelled at any time. Cancellation stops the next renewal, and you keep access until the end of the paid month. Partial months are not refunded.
02 Annual plans
If you cancel an annual plan within 14 days of the first payment, you receive a full refund of the subscription fee, minus any message charges already used. After 14 days, annual plans are not refunded, but you keep access until the end of the term.
03 Message charges
SMS and WhatsApp charges are passed through at cost from carriers and Meta, so charges for messages already sent cannot be refunded. Unused prepaid message credit is refunded on account closure.
04 Service problems
If a platform fault on our side stops you from sending for an extended period, we will credit your account in proportion to the time lost. Credits apply to future invoices.
05 Suspended accounts
Accounts suspended for breaking the Terms of Service or Acceptable Use Policy are not eligible for refunds.
06 How to request a refund
Send a request through the Contact us page with your account email and invoice number. Approved refunds are returned to the original payment method within 7 to 10 business days.
Questions about this document? Contact us